FAQ

Some moments in life are too precious for just any words. They deserve the right words. The ones that carry love, gratitude, and meaning. The ones that make time stand still.

At THE THREE WORDS, we believe that life’s most cherished moments can be captured in just three simple words:
🎂 "Happy Birthday Mum."
💖 "I Love You."
💐 "Get Well Soon."

Our Journey – Where We Started

THE THREE WORDS was founded with a simple yet heartfelt mission: to create high-quality, handcrafted cakes and fresh floral arrangements that bring people closer together. We started as a small team of passionate bakers and florists who believed that every celebration, big or small, deserves something extraordinary.

Unlike many cake or flower businesses that outsource their production, we built our own team of in-house pastry chefs and florists, ensuring uncompromised quality, creativity, and freshness in every order.

From birthdays and weddings to moments of comfort and appreciation, we've had the privilege of being part of thousands of special occasions. And that’s what drives us—to make your most important moments truly unforgettable.

We aren’t just bakers. We aren’t just florists. We are storytellers, memory makers, and love carriers.

People don’t just come to us for cakes or flowers.
They come to us for the moment when a mother smiles at her birthday cake.
For the tears of joy when someone receives an unexpected "I Love You" bouquet.
For the comfort of knowing that even from miles away, they can send warmth to someone who needs it most.

And that’s why people choose us.
Not just because of what we make—but because of what we help them say.

THE THREE WORDS.
For every moment that truly matters.

All of our items are prepared in the same kitchen, so we are unable to guarantee that our products will be free from all potential allergens (nuts, eggs, dairy and gluten).

We have GF (GLUTEN FRIENDLY) cakes available. Our 'Gluten Friendly' menu is technically gluten-free but we cannot guarantee that our products have not come into contact with gluten.

This is an extremely important message for those with celiac or serious food allergens. 

Please feel free to call us first if there is anything you should avoid in our cakes, cupcakes and macarons. 

You can place an order for any future date! However, for the best selection and access to all options and discounts, check out our 'IN 2+ DAYS' pages. For Next-Day and Same-Day orders, we offer a limited selection and fewer dicounts.

For large or custom orders, we recommend booking at least one week in advance - the earlier the better! During peak seasons like Chritmas, New Year's, Valentine's Day, and Mother's Day, or busier-than-usual weekends, we suggest to contact us even earlier to secure availability. Please feel free to contact us on 09 307 1333, hello@thethreewords.co.nz or DM us on Instagram, @thethreewordsnz - to share your plans and forward any reference images or resources easily!

We’ll do our best to accommodate last-minute orders. Please call us directly for rush orders to confirm availability.

At THE THREE WORDS, we believe in going the extra mile to ensure your experience is as smooth and special as possible.

Thats why we offer hand deliveries directly to your door, our team handles each delivery with the utmost care, ensuring that your products arrive safely and on time, just the way you expect them.

By choosing to deliver by hand, we’re able to offer a personal touch that ensures your items are treated with respect and attention from start to finish.

We understand the value of reliability, and we take pride in knowing that every order is delivered thoughtfully and efficiently, with a focus on customer satisfaction. 

Your convenience, our priority.

Delivery fees vary based on location and are calculated at checkout. We cover a wide delivery area check our Delivery page for specific regions.

https://www.thethreewords.co.nz/pages/wedeliveraucklandwide 

If no one is available to receive the order, our driver will follow the delivery instructions provided (e.g., leaving it in a safe spot) or attempt to contact you.

We have a 48-hour refund policy, which means you have 2 days after receiving your item to request a change, cancellation-and-credit or cancellation-and-refund.

Important Notice: 

At THE THREE WORDS, we are committed to providing a seamless online experience. However, on rare occasions, our website may experience temporary disruptions that could prevent you from completing your order.

If you encounter any difficulty, we recommend the following steps:

1. Refresh the page – This often resolves most issues swiftly.
2. Close unnecessary tabs – Multiple open tabs can sometimes impact website performance.

Rest assured, we are constantly monitoring our systems to ensure reliability, and we appreciate your patience in the event of any technical hiccups. Should the issue persist, please don’t hesitate to contact us at 09 307 1333, and our team will promptly assist you.

Thank you

You can reach us via Phone, Email, Live chat, Instagram, or our Website's contact form. 

Our support team is responsive and ready to assist you.

Phone: 09 307 1333

Email: hello@thethreewords.co.nz

Instagram: @thethreewordsnz

For the best preservation of your cake, please follow these guidelines:

• Transportation: During transport, ensure the cake is placed on the floor of your vehicle, as this provides the most stable and level surface. Keep the cake out of direct sunlight and away from any sources of heat to prevent any damage to the cake’s structure or decoration.

• Storage: Once you’ve arrived at your destination, store the cake in the fridge or a cool area to maintain its freshness. Avoid leaving it in a warm environment, as this can affect its quality.

• Before serving: To ensure the cake is at its best texture and flavor, we recommend removing it from the fridge 2–3 hours before serving. This allows it to come to room temperature, ensuring the cake is soft and delicious.

Yes! Our cakes are baked fresh daily by our in-house pastry chefs using high-quality ingredients to ensure the best taste and texture.

Our cakes are best enjoyed on the day of pickup or delivery but can stay fresh for up to 3 days when stored properly in an airtight container in the refrigerator.

We use Italian buttercream, which has a smooth, velvety texture and contains 30% less sugar than most cakes on the market. This means you get a light, balanced sweetness without compromising on flavor.

Yes, you can find genuine customer reviews and photos on our website, our google reviews and social media pages @thethreewordsnz, showcasing the experiences of our happy customers. (please click here) 

1 Layer cake sizes and up:

+ MINI SIZE 5" (1 to 4+ servings) $59

+ SINGLE SIZE 8" (6 to 16+ servings) $79

+ SINGLE SIZE 8" (6 to 16+ servings) $139

2-Layer cake sizes and up:

+ COMPACT SIZE 2-LAYERS (6 to 16+ servings) $119

+ GRAND SIZE 3-LAYERS (8 to 20+ servings) $159

+ TALLER SIZE 4-LAYERS (10 to 32+ servings) $189

+ BIGGER SIZE 8"x3-LAYERS (8 to 20+ servings) $199

+ GIGANTIC SIZE 8"x4-LAYERS (10 to 32+ servings) $239

Vintage cake sizes and up:

+ GRAND SIZE 6"x3LAYERS (10 to 22+ servings) $169

+ TALLER SIZE 6"x4LAYERS (12 to 44+ servings) $199

+ BIGGER SIZE  8"x3LAYERS (24 to 40+ servings) $209

+ GIGANTIC SIZE  8"x4LAYERS (24 to 56+ servings) $249

Monochrome cake sizes and up:

+ COMPACT SIZE  6"x2LAYERS (6 to 16+ servings) $99

+ GRAND SIZE 6"x3LAYERS (10 to 22+ servings) $129

+ TALLER SIZE  6"x4LAYERS (12 to 44+ servings) $159

+ BIGGER SIZE 8"x3LAYERS (24 to 40+ servings) $169

+ GIGANTIC SIZE 8"x4LAYERS (24 to 56+ servings) $199

Marble cake sizes and up:

+ COMPACT SIZE 6"x2LAYERS (6 to 16+ servings) $139

+ GRAND SIZE  6"x3LAYERS (10 to 22+ servings) $179

+ TALLER SIZE  6"x4LAYERS (12 to 44+ servings) $209

+ BIGGER SIZE 8"x3LAYERS  (24 to 40+ servings) $219

+ GIGANTIC SIZE 8"x4LAYERS (24 to 56+ servings) $259

Please email hello@thethreewords.co.nz for any custom inquiries

We have all cupcake flavours in cake version, excluding our Banana and Nutella and our 1 Layer cakes. You can pre-order online now!

At THE THREE WORDS, we offer beautifully hand-crafted flower bouquets for every occasion, to share your heartfelt sentiments.

Our in-house florists pour their artistry and heart into every arrangement, ensuring that each bouquet is fresh, full of life, and perfectly suited for the occasion it celebrates. We source only the finest flowers, prioritizing freshness, longevity, and elegance so that your gift lasts as long as possible, filling homes with fragrance and warmth.

In addition to our floral arrangements, we also adorn our cakes with stunning flowers, please note, these flowers are for decorative purposes only and are not edible.

Our flowers are freshly sourced and arranged in-house by our professional florists on the day of your order, ensuring maximum freshness and beauty.

We prioritize fresh, premium-quality flowers from trusted local and international growers, ensuring beautiful, long-lasting arrangements.

With proper care, our fresh flowers can last 5-7 days. To extend their lifespan, keep them in fresh water, trim the stems every couple of days, and avoid direct sunlight or heat.

Absolutely! Whether you have specific colors or flowers in mind, our in-house florists can create a personalized arrangement just for you.

Some flowers can be toxic to pets. If you're sending flowers to a household with pets, let us know and we can guide you on the best pet-safe options.

Yes, we offer gluten-free cupcakes. However, they are made in the same kitchen as other baked goods, so cross-contamination may occur.

Our cupcakes are best enjoyed on the day of pickup or delivery but can stay fresh for up to two days if stored in an airtight container at room temperature. Refrigeration may dry them out, so we recommend keeping them in a cool, dry place.

Yes, our macarons are made with almond flour and may contain traces of other nuts due to shared equipment. If you have a nut allergy, please contact us before ordering.

Yes! Our macarons are naturally gluten-free since they are made with almond flour. However, they are prepared in a kitchen that handles gluten, so cross-contact may occur.

-Excluding Cookies and Cream Macaron

Our macarons stay fresh for up to five days when stored in an airtight container in the fridge. For the best experience, let them sit at room temperature for about 10 minutes before enjoying.

Our macarons are handcrafted with premium almond flour, real fruit, and rich ganache fillings, ensuring the perfect balance of crisp shell, chewy interior, and luxurious flavors.